Terms of Service


Thank you for visiting cecilejeffrey.com. Kindly find our terms and conditions below. Should you have any further questions, please feel free to reach us at customercare@cecilejeffrey.com.


    The Terms apply to your use of and access to the Platforms including all orders submitted by you for any products or services made available by us for purchase over the Platforms. By accessing the Platforms you agree to these Terms and we therefore advise you to read these Terms carefully. If you do not agree to these Terms, you must cease using and accessing of the Platforms immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the new Terms on the Platforms. Please note that certain options will not be available across all Platforms.


    When you order an Item from CECILEJEFFREY.COM, you are offering to buy it for the price stated, subject to these Terms.

    You will be guided through the process of placing an order by a series of instructions on the Website. After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale of the Products between us and you will not take place unless and until we have sent you an email confirming that the Products have been dispatched.

    We may not accept your order if:

    i) an item you have ordered is out of stock,

    ii) if your card is due to expire within 28 days of your purchase date

    iii) we are unable to obtain authorisation for your payment or

    iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

    If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

    We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.



    All prices of Products on the Platforms are the price for the Products only. They include any VAT or other sales tax payable. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes.

    We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United Kingdom


    We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. CECILEJEFFREY.COM cannot take responsibility for delays owing to customs clearance or payment issues.

    Once a Product has been received by you all risk of damage to, or loss of, the Product shall pass to you.



    You may cancel your order within 14 days after the day on which you receive your Items. 

    If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to customercare@cecilejeffrey.com.


    Customer satisfaction is always our greatest priority, and as such we handle every query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.

    Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

    All returns should be sent back to us in their original packaging provided.

    The item(s) should be returned unworn and in perfect condition, with all CECILEJEFFREY.COM garment tags still attached. Returns that are damaged or returned without their original labels may not be accepted and may be sent back to the customer.

    For more information about our returns process, please see our Returns Policy or contact our Customer Care team by email on customercare@cecilejeffrey.com.



    i) All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs and any combination thereof) available on the Platforms (the "CONTENT"), is either owned or licensed by Cecile Jeffrey, and is protected by applicable copyright laws and treaties. All such rights are reserved.

    ii) All other intellectual property rights (including, without limitation, registered or unregistered trade marks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Platforms, the products depicted and/or available on the Platforms and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Platforms (the "INTELLECTUAL PROPERTY RIGHTS") are and shall remain the exclusive property of Cecile Jeffrey and/or its licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties. All such rights are reserved.


    i) By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy Cecile Jeffrey fully respects the privacy of individuals who access and use the Platforms.
    ii) You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from CECILEJEFFREY.COM, and supersede and govern all prior proposals, agreements, or other communications.

    We reserve the right to change these Terms at any time and we encourage you to revisit these Terms to ensure that you are at all times fully aware of our Terms.

    If you have any questions regarding these Terms, please do not hesitate to contact us by email at customercare@cecilejeffrey.com.